Structured Knowledge
What: Create knowledge, share insights, socialize learning across your team and organization.
Who: Knowledge management is a process that helps organizations share information and knowledge with their employees so that they can do their jobs better.
Where: A shared repository of documents becomes the company's operating system. It provides transparency into how the organization works for candidates, customers, and even the public.
Best Practices:
What:
Create knowledge, share insights, socialize learning across your team and organization.
What:
Knowledge management is a process that helps organizations share information and knowledge with their employees so that they can do their jobs better.
What:
A shared repository of documents becomes the company's operating system. It provides transparency into how the organization works for candidates, customers, and even the public.
Assemble your documents.
Gather the knowledge your employees are creating: from best practices, lessons learned, standard procedures, to tips and tricks.
Develop documentation guidelines that outline the format, structure, and content of documents to ensure consistency and ease of use.
Organize your information.
Structure information in a way that makes it easy for everyone to find and use.
Ensure that all team members have access to the same tools and that they know how to use them effectively.
Example: Use handbook software to create and maintain a company or team handbook.
Share it with the right people in the organization.
Make documentation a priority and set aside time for it on a regular basis.
Encourage team members to dedicate time each week to creating and updating documentation.
Example: Almanac has a company OS, central repository of documents we use to support our team as a remote, async-first company.
Keep your knowledge management system accurate and up-to-date.
Asking employees to review and update the information periodically.
Assign ownership of documentation to specific team members, so that everyone is responsible for a certain aspect of the process.
Recognize and reward team members who create high-quality documentation. This can be done through public recognition, incentives, or other forms of positive reinforcement.
Success is:
You know you've completed a successful knowledge management process when all stakeholders know where to find the information they need, and trust that it is accurate and up-to-date.
Templates:
Making it happen:
Here's how Almanac helps you share and distribute knowledge effortlessly.
Success is: You know you've completed a successful knowledge management process when all stakeholders know where to find the information they need, and trust that it is accurate and up-to-date.
Making it happen: Here's how Almanac helps you share and distribute knowledge effortlessly.
Handbooks
Create a customized look and feel for your folder and share them internally or publish to the world.
Read Receipts
Track who saw your doc without having to manually follow-up.
Suggestions
Your team can update documents with questions, comments, and new content on a private layer. Accept or reject suggested changes.
Next: Structured Project Management
